The global business process outsourcing (BPO) market is predicted to hit USD 343.19 billion by the end of 2025, says Grand View Research.
Due to the COVID-19 global pandemic, remote working is becoming the new normal. As 2020 comes to an end, all BPO professionals are seeking better outsourcing companies to keep in touch with the latest trends.
As technology keeps advancing and services becoming more streamlined, organizations will need to seek professional assistance from expert professionals with the updated skills. Broadly speaking, for someone looking to launch their career in the BPO sector, you will first need to have a clear understanding of the hierarchy.
The hierarchy – BPO sector
The business process outsourcing (BPO) sector is one of the largest working industries since its existence. The emergence of the BPO sector has transformed the working structure across the globe. BPO helps outsource processes for both large companies and startups that do not have the feasibility and resource to get their work done in-house.
As we move deeper into the subject we will first talk about how the hierarchal structure works in the BPO industry.
Administrative Automobile Company Level
These people fall under the category with the highest title holders in the organization. Their responsibility is to take on the complete administration task within the organization. The different job profile includes –
- BPO Chairman
- BPO Director
- BPO President
- Chief Executive Officer
- BPO Chief Manager
- BPO Actuarial Manager
- Senior Administrative
- Division Manager
- Account Head
- Senior BPO Estimator
- Senior Actuarial Associate
Executive Automobile Company Level
This category of professionals takes managerial responsibilities of the organization. However, most of them have a team to fulfill goals. Below is the type of job titles in this level –
- BPO Estimator
- Administrative Manager
- Administrative Assistant
- Accounts Assistant
- Actuarial Associate
- Auditor
- Customer Service Manager
- Actuarial Analyst
- BPO Claims Manager
- BPO Adjuster
- Appraiser
- Business Developer Manager
- BPO Examiner
- BPO Analyst
- Manager of External Affairs
- Project Manager
- BPO Business Analyst
- Marketing Manager
- Team Leaders
- Goal Heads
- Floor Manager
- HR Manager
Operational Automobile Company Level
This level falls under the lowest category – such professionals deal with a customer representative. Such BPO professionals generally work at ground level and take up daily-assigned tasks given to them by the team leaders. Below are some of the job titles that fall under this level –
- Sales Agency Manager
- Manager of Customer Billing
- Office Manager
- Sales Agent
- Customer Service Associate
- Risk Manager
- Consultant
- Tele callers
- Underwriting Manager
- Training Manager
- Customer Representative
- BPO Executive
- Underwriter
- Junior Clerk
- BPO Agent
- Customer Sales Representative
- Technical Support Representative
- Team Leader
- Trainer
In an era where technology is moving at a fast pace, every business is looking to outsource its services.
Some of the major reasons behind seeking outsourcing services are to cut down costs for in-house labor – such as staffing, workspace, and training. Outsourcing also helps companies steer their focus toward concentrating on core key functions of the company such as building business strategy and how best they can improve customer satisfaction. Besides these, outsourcing helps the company focus on speed and efficiency and how they can leverage their presence at the global level.
