Intelligent Virtual Assistants (IVAs) or Medical Virtual Assistants (MVAs) are destined to take patient involvement to new heights in the healthcare industry. Patient participation is one technique for achieving improved health outcomes and lower healthcare expenses. It’s estimated that the Healthcare Virtual Assistant market is going to touch a record USD 2.83 Billion by 2027.
Medical Virtual Assistants (MVAs) aid healthcare institutions in collecting the following information:
- Information on statistics
- Knowledge on insurance
- Patient health history
- Procurement information
- Data mining
- Analysis of all records
Virtual assistants enable patients to achieve their online health goals by utilizing the web and mobile-based engagement and resources. To help improve patient experience in healthcare like, increasing efficiency, encouraging mobile engagement, and increasing wellness participation rates are a few of the broad spectrum that businesses are incorporating via sophisticated virtual assistance as their core technology.
How do Virtual Assistants (VA) work in the healthcare system?
Virtual assistants are a blend of AI technology combining:
- Big data
- Interpretation of human language
- Identification of speech
To develop effective decision-making aids. With this blend, Virtual assistants have proven to assist consumers effectively.
Patients will benefit from a voice-enabled VA because it will revolutionize the way healthcare is delivered to them by:
- Acquiring EHR access
- Options to select from diverse diagnoses and prescription alternatives
- Improving Access to health-related data
- Promoting better discharge and treatment follow-up
- Improving communication between providers
Here are some unique ways that VA technology might help healthcare businesses improve patient engagement:
Automated Calling Systems
Virtual assistants are becoming more popular for keeping track of patients’ pre- and post-treatment progress. VAs can prevent cancellations and lower overdue bills by including SMS and voicemail confirmation to a prior appointment. Due to the growing use of AI, Deep Learning, Natural Language Processing, and voice recognition applications on smartphones, healthcare companies are implementing MVA in clinical settings using Voice over Internet Protocol (VoIP).
Portals For Patients
Patient health portals are still in their early stages of adoption. Aevery patient can use speech and text recognition technologies to confirm appointments, fill out medical and social history forms, update health records, examine lab results, and settle any outstanding balances using online portals with healthcare virtual assistants.
MVAs are capable of interacting with patients and digitally capturing their data. Using cloud technology and IoT-connected devices the information can be repeated and confirmed in real time.
When a patient engages with the virtual assistant, the virtual assistant sends a query to a medicine hub, which compares any earlier stored data in the facility’s database. Once everything is verified, the information is analyzed and entered into the EHR system, which eliminates the need for paper records.
Hence to conclude, they can quickly assist you to streamline your work activities. They can free up your time to focus on vital duties by handling everything from your phone calls to administering your social media accounts. They won’t need continual monitoring because they’re competent at what they do, so it’s a win-win situation for everyone.